Get in Touch With Us

This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with, and what we cannot. We are an independent research and comparison site. We do not run any casino, hold player accounts or handle money, so the right first step for some problems is elsewhere.

Where to send your message

Use the contact route supplied on this site, such as the address or form shown by the site footer or your email client. We do not publish a phone number or live chat, and we do not claim set response times. A short, specific message gets the most useful reply.

To help us act on it, include:

1. The page address or title you are writing about.
2. What you think is wrong, unclear or missing.
3. Any evidence, such as a screenshot of the casino's own terms and the date you saw them.

Please never send passwords, full card numbers or identity documents. We will never ask for them.

What we can help with

• Corrections. Bonus terms, wagering requirements, payment options and withdrawal limits change often. If a detail on a page no longer matches what a casino states, tell us. We check it against the operator's published terms and update the page.
• Questions about our reviews. If you want to know how a casino reached its position in our trusted non GamStop casinos list, or what an editorial rating means, ask. Ratings are our own assessments, not customer-review scores.
• Topic suggestions. Tell us what you want explained, whether that is licensing, verification checks, payment fees or betting terms.
• Business enquiries. We may earn commission from some links on this site. Commission does not buy a ranking position, and an enquiry cannot change one.

What we cannot do

We cannot resolve account problems, release withdrawals, reverse bonus decisions or act as a go-between with an operator. We have no access to any player's account. We also cannot confirm whether a particular casino will pay out in your case.

If you have a dispute with a casino, follow these steps:

1. Contact the casino's customer support in writing and keep copies of everything.
2. Use the casino's formal complaints procedure if the first reply does not settle it.
3. Check which licensing body or dispute service the casino names in its terms, and ask whether it accepts complaints from you.

Be aware that casinos outside the UK Gambling Commission system do not give you the same recourse as a UK-licensed operator. Complaint routes may be slower, narrower or unavailable. That is part of the trade-off of using sites not on GamStop.

If gambling is causing you harm

Please do not wait for us to reply. GamCare runs the National Gambling Helpline on 0808 8020 133, and its support is free and confidential. You can also use GAMSTOP to self-exclude from UK-licensed sites. Deposit and loss limits, and gambling blocking software, are further options. Gambling should never be treated as a source of income or a way out of money worries. If debt is a worry, free debt advice services can help.

If you are writing about someone else's gambling, mention that and we will point you to suitable support information.

Information about the casinos we feature

We review operators such as Betmica, Kikibet and Betninja using publicly available information, including their stated terms, licensing claims and payment pages. We have not tested accounts, deposits or withdrawals. Offers shown on this site are casino advertising, and the terms attached to them can change. Always read the current terms on the casino's own site before you deposit. You must be 18 or over to gamble.

What happens next

Messages are read by a person. Where a correction is justified, we update the page and note the date we last checked it. If we cannot verify a claim, we will say so rather than guess. Thank you for helping keep the site accurate.